How do I pay by card?

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How do I pay by card?

You can add credit to your balance with a CIB or Edahabia card. You pay on the secure page of our payment partner. PivoCloud never sees or stores your card details. When the payment is confirmed, the credit is added to your balance automatically. Nobody at PivoCloud has to approve it. Card payment is one of three ways to add credit. The other two are a transfer to our CCP account by BaridiMob, and a transfer at a post office. They are explained in what does it cost, and when am I charged.

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How to pay

1. Open Wallet and press Top Up.
2. Choose one of the Quick amounts or type your own figure into Custom amount (DA). The smallest amount is 100 DA. The largest amount is shown next to the card option.
3. Under How do you want to pay?, choose Pay by card (CIB / Edahabia).
4. Press Continue.
5. Accept the card payment conditions with the tick option. Read them first with the link beside it: money paid by card becomes credit in your balance and is never paid back to the card.
6. Complete the robot check.
7. Press Pay by card. The secure page of our payment partner opens.
8. Enter your card details on that page. It accepts a CIB card, and it may also accept an Edahabia card.

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What you see when you come back

After you pay, the payment partner sends you back to PivoCloud. The page tells you one of these things.

• Payment accepted: the amount is added to your balance. You can see it on the Wallet page.
• Payment refused: your card payment was refused. You can try again with another card, or pay by bank transfer. When the payment partner gave a reason, the page shows it. If you are sure you paid, do not pay again. Check Wallet after a few minutes.
• Payment cancelled: you left the payment page without paying. Your balance was not credited.
• Confirming your payment: we do not have the answer yet. See the next section.
• We cannot find this payment: the link does not match any card payment. If you paid, check the Wallet page, or contact support.

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If the result says still confirming

Sometimes the payment partner takes a few minutes to tell us the result. The page checks again by itself for a short time. If it still has no answer, it tells you that we keep checking and that you can close the page. There is nothing to do. We keep checking with the payment partner. Most payments are confirmed in a few minutes. If it takes longer, your balance is still credited once, when the payment is confirmed. Do not pay a second time. If you do, you pay twice. If your balance has not changed after an hour, contact support and give us the date, the time and the amount of the payment.

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If card payment is unavailable right now

Sometimes our payment partner cannot take payments. When that happens, the card option in the Top Up window is greyed out and says Card payment is unavailable right now. Pay by BaridiMob instead, or try again later. If you press Pay by card at the moment it stops working, you see Nothing was charged. Pay by BaridiMob instead, or try again later. If the window then says you have a card payment in progress and gives no link, do not pay again. Pay by BaridiMob, or contact support. In both cases you can choose the bank transfer option in the same window and pay by BaridiMob. You can also try card again later.

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If the window says you made too many card payment attempts

The window then says Too many card payment attempts. It tells you how many card payments you can start per hour. Try again later, or pay by bank transfer.

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If the window says you have a card payment in progress

This means a card payment was started and is not finished. If you still have its payment page, finish it there. If the window gives no link, do not pay again. Pay by BaridiMob, or contact support and give us the date, the time and the amount.

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Fees

PivoCloud adds no fee. You are credited the full amount you paid, in DA.

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Test payments

A test payment never adds credit. If a page tells you that a payment was a test payment, no money was taken and your balance did not change.