> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pivocloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I pay by card?

> How to add credit to your PivoCloud balance with a CIB or Edahabia card: the steps in the Top Up window, what you see when you come back from the payment page, what to do when the result says still confirming, what to do when card payment is unavailable, and whether PivoCloud adds a fee.

## How do I pay by card?

You can add credit to your balance with a CIB or Edahabia card. You pay on the
secure page of our payment partner. PivoCloud never sees or stores your card
details. When the payment is confirmed, the credit is added to your balance
automatically. Nobody at PivoCloud has to approve it.

Card payment is one of three ways to add credit. The other two are a transfer
to our CCP account by BaridiMob, and a transfer at a post office. They are
explained in [what does it cost, and when am I charged](https://docs.pivocloud.com/billing/credit-and-charges.md).

### How to pay

1. Open `Wallet` and press `Top Up`.
2. Choose one of the `Quick amounts` or type your own figure into
   `Custom amount (DA)`. The smallest amount is 100 DA. The largest amount is
   shown next to the card option.
3. Under `How do you want to pay?`, choose `Pay by card (CIB / Edahabia)`.
4. Press `Continue`.
5. Accept the card payment conditions with the tick option. Read them first with
   the link beside it: money paid by card becomes credit in your balance and is
   never paid back to the card.
6. Complete the robot check.
7. Press `Pay by card`. The secure page of our payment partner opens.
8. Enter your card details on that page. It accepts a CIB card, and it may also
   accept an Edahabia card.

### What you see when you come back

After you pay, the payment partner sends you back to PivoCloud. The page tells
you one of these things.

* `Payment accepted`: the amount is added to your balance. You can see it on the
  `Wallet` page.
* `Payment refused`: your card payment was refused. You can try again with
  another card, or pay by bank transfer. When the payment partner gave a reason,
  the page shows it. If you are sure you paid, do not pay again. Check `Wallet`
  after a few minutes.
* `Payment cancelled`: you left the payment page without paying. Your balance was
  not credited.
* `Confirming your payment`: we do not have the answer yet. See the next
  section.
* `We cannot find this payment`: the link does not match any card payment. If you
  paid, check the `Wallet` page, or contact support.

### If the result says still confirming

Sometimes the payment partner takes a few minutes to tell us the result. The page
checks again by itself for a short time. If it still has no answer, it tells you
that we keep checking and that you can close the page.

There is nothing to do. We keep checking with the payment partner. Most payments
are confirmed in a few minutes. If it takes longer, your balance is still
credited once, when the payment is confirmed. Do not pay a second time. If you
do, you pay twice.

If your balance has not changed after an hour, contact support and give us the
date, the time and the amount of the payment.

### If card payment is unavailable right now

Sometimes our payment partner cannot take payments. When that happens, the card
option in the `Top Up` window is greyed out and says `Card payment is
unavailable right now. Pay by BaridiMob instead, or try again later.`

If you press `Pay by card` at the moment it stops working, you see `Nothing was
charged. Pay by BaridiMob instead, or try again later. If the window then says
you have a card payment in progress and gives no link, do not pay again. Pay by
BaridiMob, or contact support.`

In both cases you can choose the bank transfer option in the same window and pay
by BaridiMob. You can also try card again later.

### If the window says you made too many card payment attempts

The window then says `Too many card payment attempts`. It tells you how many
card payments you can start per hour. Try again later, or pay by bank transfer.

### If the window says you have a card payment in progress

This means a card payment was started and is not finished. If you still have its
payment page, finish it there. If the window gives no link, do not pay again.
Pay by BaridiMob, or contact support and give us the date, the time and the
amount.

### Fees

PivoCloud adds no fee. You are credited the full amount you paid, in DA.

### Test payments

A test payment never adds credit. If a page tells you that a payment was a test
payment, no money was taken and your balance did not change.


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